Shipping & Returns

Shipping

We ship with the United States Postal Service and offer Media Mail and Standard Post options. Shipping prices only reflect shipping to the lower 48 states. Contact us to arrange shipping to other locations. We make shipments generally 3 times per week, and most orders are shipped within 2 business days.

Returns Policy

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.

Returns

Due to the fact that we sell books, all sales are final, unless an item is defective or damaged.  We want all of our customers to be completely satisfied, so if you have an issue, or if you feel you need to return an item, please contact us to make arrangements. To be eligible for a return, your merchandise must be unused and in the same condition that you received it. 

Shipping of Returns

To initiate a return, please email us at steve@35thstar.com. We may require a receipt or proof of purchase to accompany your return.
All returned merchandise should be shipped to this address: 35th Star Publishing, 2141 Kaye Neva Lane, Charleston, WV, 25312.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges

After we have received your valid return, we will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by us, we will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

General

If you do not comply with any of the above conditions or if this process is abused, we reserve the right to refuse the return or exchange, or to impose different or additional conditions.